Amazon's private label apparel is struggling
Thanks to physical locations, apparel private labels from retailers like Target, Macy's and Walmart have an edge over Amazon.
For years analysts have expected Amazon apparel sales to bypass market leaders like Macy's and Walmart at some point. In September, that seemed imminent when Wells Fargo predicted the e-commerce giant is on pace to become the top U.S. retailer of apparel this year.
Amazon sells plenty of clothing and footwear from other brands, but lately it has been ramping up private label fashion. Amazon has more private labels than many observers previously thought and continues to develop even more (most recently a Prime-exclusive private-label pet food), but most of its private labels — 66 of 74, as of June — are in apparel, according to Coresight Research.
Department stores and other major apparel merchants have watched in alarm as Amazon has pushed further into apparel, considering the e-commerce giant's runaway success with its private label AmazonBasics brand. And there's more to come, judging from recent trademark applications.
One likely reason Amazon is moving into fashion is because higher income women make up an important segment of its customer base, according to Matt Sargent, senior vice president of retail at consulting firm Magid. Private label has become an increasingly important way for many retailers to differentiate their merchandise. Several retailers, most notably including Target and Walmart, have introduced new private brands or revamped existing ones this year.
Apparel is not so easy
And that, it turns out, is a serious challenge for Amazon. Amazon’s private label apparel, especially for women, is struggling: Of the 10 worst performing Amazon private labels in any category, nine were women's or girls clothing, and most (82%) of its women’s clothing lines fail to sell more than 100 units per month, according to research from Amazon seller data platform Jungle Scout.
Amazon sells three times more men’s apparel than women’s per month, on average, Jungle Scout found. Other categories fare better: AmazonBasics, the top private label selling a range of household items, sells three times more units (and sees $604,500 each month in revenue) than its number two, consumer product brand Presto, which notches an average $108,735 each month.
The e-commerce giant is working to find ways for customers to try out merchandise, including free returns on some items, its "try-before-you-buy" Prime Wardrobe service, the new Pinterest-like visual shopping tool Amazon Scout and its new SnapChat Amazon Visual Search partnership, Jungle Scout noted.
Apparel, furniture and higher-end items are much harder to sell, especially to women, than less expensive, more basic products like batteries and paper towels, according to Jungle Scout CEO-founder Greg Mercer. "We believe it is because these are more 'hands-on' products," he wrote in a blog post. "Women want to try on their clothing before they buy it. Furniture needs to be sat on, felt, and visualized. High-end products require more social proof and other hands-on experience."