New Amazon Fresh delivery service is slammed for turning up at customers' doors even when they k
Newly-launched Amazon Fresh blasted for problems with its service
Products found to be cheaper by ordering through different part of website
Cancelled orders have failed to process - meaning food's delivered anyway
Customers have blasted Amazon's new food delivery service as they face different prices on different parts of the website - and having their food delivered when nobody is home.
Amazon Fresh launched earlier this month in a bid to take on supermarket giants who already provide a food delivery service, such as Waitrose, Sainsbury's and Tesco.
However the service is being slammed after experiencing teething problems.
Amazon Fresh is struggling to cancel orders so it is still delivering some food at the originally booked time slot Read more: http://www.dailymail.co.uk/news/article-3647939/New-Amazon-Fresh-delivery-service-slammed-turning-customer-s-doors-know-no-one-home.html#ixzz4CM7DQNv2 Follow us: @MailOnline on Twitter | DailyMail on Facebook
Customers face different prices on different parts of their website, have problems cancelling or changing orders, and even have food delivered to their home when nobody is home - despite the company knowing nobody is there to collect it. Buyers have even discovered that some products can be bought at the same price or less elsewhere on the website, without the need for the extra £6.99 a month subscription fee.
Other food delivery chains allow customers to change their delivery slot or cancel their order up to midnight on the day before delivery. But Amazon Fresh tells customers who need to change their delivery time that they must scrap their entire order and start again. However this is even failing - the company is struggling to cancel orders so it is still delivering some food at the original time slot.Once the order is returned undelivered the customer is handed a refund. Anyone wanting to sign up to the delivery service must first subscribe to Amazon Prime, which costs £79 a year.
This service offers free next-day delivery on thousands of items from the website.They must then pay a further £6.99 a month to use Amazon Fresh, which offers free delivery on all orders above £40. According to The Times, a selection of products on Amazon Fresh - including wine, whisky, and toothpaste and razors available at the same price - allows Prime members to get free next-day delivery without having to pay the extra £6.99 subscription.A crate of beer was found to be almost three times more expensive on Amazon Fresh than on Amazon.co.uk. The retailer has since said the price on the 6 pack of Brooklyn Lager has been corrected. A comparison of the cost of a basket of ten branded goods on Amazon Fresh with the other major supermarkets also questions whether the retailer is consistently cheaper.
Only one of the items was cheaper on Amazon Fresh than at every other supermarket.Each of the major supermarket chains charge for delivery on orders of less than £100, with the price varying between £1 and £6. Amazon said: 'Our goal with AmazonFresh is to bring together the low prices, vast selection, fast delivery options and customer experience that Amazon customers know and love. 'We will take our time to hone and improve our service based on our learnings and feedback from our customers. One of the great things about shopping online is that people can easily compare prices from one retailer to the next, and we encourage customers to check out AmazonFresh to see for themselves how competitively priced we are.